Harvard Business Review

MAY 14, 2015

As a practitioner of a design-led form of product development, and in my own research and writing about an empathetic approach to product design, I’m overtly critical of the Lean manifesto. While many startups fail because of poor execution, I would argue that the majority fail because their product has no market.

Productivity 8

Productivity Products Reis Definition 8

Harvard Business Review

NOVEMBER 3, 2015

For example, last holiday season, Toys “R” Us carried some of the most in-demand products, including licensed goods from Frozen and Teenage Mutant Ninja Turtles , but it still turned in a comparable store net sales decrease of 2.7% for the season. Competing on price also produces less of an advantage now.

Retail 8

Retail Reis Price Discount 8

Harvard Business Review

FEBRUARY 13, 2015

Your employees may be operating under the “the customer is king” cliché, and may be trying endlessly to please every whim. REI cancelled its lifetime return policy due to customers blatantly purchasing products with the intention of returning them. Train employees on how to deal with abusive customers.

Reis 8

Reis Airlines Morale Hotels 8

The Horizons Tracker

NOVEMBER 23, 2020

operating at around 30-40% of normal levels. They have been joined by companies like Ford, REI and JPMorgan Chase, all of whom have announced long-term plans for remote working. Data from the London Underground suggests that passenger numbers are 30% of normal levels, with other forms of public transport across the U.K. Shifting sands.

Reis 68

Reis Transportation Real Estate Tourism 68

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the merchandising vice president had difficulty understanding why “product” was one of the categories we were discussing.

Brand 8

Brand Reis Objective Merchandising 8

Thin Difference

APRIL 11, 2019

Instead of operating top-down, power is distributed throughout the organization, giving individuals and teams more freedom to self-manage, while staying aligned to the organization’s purpose. Producer: owned by producers of commodities or crafts who have joined forces to process and market their products. Key Elements of Holacracy.

Organization 62

Organization ESOP Cooper Reis 62