At the Crossroads: Piecemeal Programs or Culture Change?
The Practical Leader
JUNE 14, 2023
This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.
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