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Leapfrogging

Six Disciplines

That nation continued to grow stronger economically, however, while cell phone technology emerged. India lacked the capital and economic development to build a national telephone infrastructure to service all of its homes, thus remaining essentially phoneless for decades. landline phones.

TQM 83
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Leapfrogging

Six Disciplines

That nation continued to grow stronger economically, however, while cell phone technology emerged. India lacked the capital and economic development to build a national telephone infrastructure to service all of its homes, thus remaining essentially phoneless for decades. landline phones.

TQM 82
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You Can’t Do Strategy Without Input from Sales

Harvard Business Review

But the disconnect between sales and strategy (in this case, a lack of strategy to deal with a technology that is redefining the market and customer behavior) is the hidden subtext of the book. But this disconnect between strategy and sales is costly, dangerous – and pervasive. this comeback.” What’s the problem?

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Avoid the Improvement Hype Cycle

Harvard Business Review

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

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Treat Everything as a Case Study

Harvard Business Review

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? You'll also increase your effectiveness at questioning your company's strategies, processes, procedures, and methods of data collection. It was a debate worth at least 40 miles.