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Will Lukang: The Character-Based Leader Co-Author Interview

Lead Change Blog

He is passionate about people/leadership development, coaching and mentoring. He is passionate about people/leadership development, coaching and mentoring. He presented at the Learning Leaders Symposium in Fort Myers, Florida on “Developing Talent Around Us Strengthening Relationships One at a Time.” He always looks at [.]

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The Secret History of Agile Innovation

Harvard Business Review

Agile has indisputably transformed software development, and many experts believe it is now poised to expand far beyond IT. Shewhart taught this iterative and incremental-development methodology to his mentee, W. Teams using agile methods get things done faster than teams using traditional processes. They keep customers happier.

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When a Simple Rule of Thumb Beats a Fancy Algorithm

Harvard Business Review

Starting in the late 1980s , academic researchers began to develop sophisticated predictive techniques to answer that question. But there’s at least a possibility that, for some predictive tasks at least, less information will continue to be better than more. Customers Decision making Information & technology'

Simon 9
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Share Your Own Job-Search Story

Harvard Business Review

It was a late evening in 2001 — in the small Indian town of Kozhikode — when my friend's father, Professor Salahudheen shared this advice, "Son, job hunting is a different art. It demands specific skills and you need to develop these skills to win the game.". We invite you to share your own stories with us in the comments.

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Meet Your Company's New Chief Customer Officer

Harvard Business Review

But when we dug more deeply into their previous work history, we found titles like "Consumer Engagement Lead," "VP, CRM & Loyalty Program Development," and "VP, Direct Response Marketing" — all customer intelligence positions. Consider trailing field sales agents, or following a product development cycle from inception to market.

Company 14
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U.S. Trade Lobbying Strategy for the 21st Century

Harvard Business Review

It is rare to find an American company that is not developing a market strategy to benefit from the rapid growth of emerging markets such as Brazil, India, and China. The Doha Round was supposed to rein in agricultural subsidies, address the development concerns of poorer countries, and open up service sector markets — and cut tariffs.

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Big Data's Management Revolution

Harvard Business Review

In search of a better solution, the airline turned to PASSUR Aerospace, a provider of decision-support technologies for the aviation industry. In 2001 PASSUR began offering its own arrival estimates as a service called RightETA.