2013 Customer Loyalty Development Operations 
Strategy Driven
NOVEMBER 13, 2013
Dig hard into your operation to see what’s wrong. Product development has been a little slow for a while. These days, most of your product developments are minor enhancements that don’t yield better margins. But that’s OK, because the customer expects product improvements. You couldn’t be more wrong. 3 Innovation is DOA.
Harvard Business Review
NOVEMBER 4, 2014
In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers.
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Harvard Business Review
NOVEMBER 4, 2014
In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers.
Harvard Business Review
OCTOBER 21, 2016
This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management. Since its launch in 2012, Flyknit has reduced 3.5
Harvard Business Review
AUGUST 5, 2014
McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. Customer journeys are complex and crisscross the organization. And that really is on the backs of marketing.”
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