Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business. .”

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

JANUARY 20, 2014

ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do. Instant success. About the Author.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC). And management is paying attention to many other opportunities.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC). And management is paying attention to many other opportunities.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. These require sophisticated, sustainability-based management. ” Improving risk management. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. That means plotting and, in many cases, reformulating processes to create a smooth and satisfying customer experience.

P&L 11

P&L Banking Marketing Call Center 11