Strategy Driven

AUGUST 11, 2023

Transparent communication kindles trust, eliminating confusion, while active listening sparks meaningful dialogue and tailors solutions. McKinsey & Company’s report underscores that robust client communication strategies breed customer retention and positive referrals. Tailor your choice accordingly.

Training 114

Training Active Listening Bond McKinsey 114

Mills Scofield

APRIL 15, 2014

CS : The Industrial Revolution was based on achieving efficiency by scale through replication – a frozen goal in a static context. Technology does not do much in a complex interaction (per McKinsey´s articles on interaction). At BIF8, Brandon Barnett gave a great story about the difference between complicated and complex.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

FEBRUARY 12, 2016

In 1933, General Motors President and CEO Alfred Sloan established the automobile industry’s first full-time consumer research department under the direction of Henry “Buck” Weaver, a pioneer in market-based decision making. Be active listeners.

Media 8

Media Automotive Globalization Active Listening 8