Strategy Driven

AUGUST 11, 2023

Transparent communication kindles trust, eliminating confusion, while active listening sparks meaningful dialogue and tailors solutions. Cohesive messaging enhances reliability, managing client expectations, while empathy injects a personal touch, resonating emotionally.

Training 117

Training Active Listening Bond McKinsey 117

Mills Scofield

APRIL 15, 2014

Trust is a tool to assess and manage (reduce and/or increase) risk, depending on the situation. DMS : Trust and vulnerability are keys to “Energy Management” Not to sound too 19th or 20th Century, but trusting is efficient… and effective. Energy Management raises the issue of perfection.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

FEBRUARY 12, 2016

social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. Be active listeners. Because of the exponential growth of social media in recent years, and the fact nearly half of U.S. Keep it simple.

Media 8

Media Automotive Globalization Active Listening 8