Miles Anthony Smith

APRIL 1, 2019

While not every tool is guaranteed to work for your team, if you’re looking to boost your customer service capacity, a great tool to consider for your business is a virtual call center. This would be difficult since the audience wouldn’t be able to visualize exactly how the company is performing.

Skills 60

Skills Tips Call Center Bottom-up 60

Harvard Business Review

JULY 19, 2013

Consider the type of business and industry. Gather some outside counsel to be sure the value is clear and easily explained to your targeted audience. What is markedly different about the company is these rates are only available through the Getaroom.com call center. We built a U.S.-based Design a sound business model.

Entrepreneur 8

Entrepreneur Hotels Travel Call Center 8

Harvard Business Review

MAY 29, 2018

The marketing industry will be no exception. The good news is that, as an industry, we are starting to see meaningful progress on both fronts. AI holds great promise for making marketing more intelligent, efficient, consumer-friendly, and, ultimately, more effective.

Marketing 8

Marketing Policies Technology Franchising 8

Harvard Business Review

APRIL 28, 2016

Customers’ expectations are also more liquid and no longer based on industry boundaries. Channels used to be pipes connecting you with your customer, carrying carefully crafted messages to passive audiences. It’s probably coming from outside your industry. Have you reinvented your core processes to the same degree?

Loyalty 8

Loyalty Peer Review Efficiency Call Center 8

Harvard Business Review

MAY 13, 2015

Disintermediating traditional media pipes to the audience compels brands to maximize ownership of consumer touch points to deliver content, experiences, and products. Brands have touch-points everywhere: order history, email lists, physical retail locations, customer service call centers, social media, packaging, end-cap displays, etc.

Brand 8

Brand Disintermediation Media Metrics 8