Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. The audience was comprised of leaders from their Skunk Works division—the R&D innovators who focused on air defense 25-30 years out. The benefits were significant. Fun Leaders Are Light.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Harvard Business Review

FEBRUARY 7, 2011

Ordinarily, experts — I use that word broadly — either try to make their expertise more accessible to the target audience or try to "educate" or "train" people into understanding and acceptance. More crassly, the "experts" alternately try to dumb their material down or lift the intellectual capacity of their audience up.

Innovation 15

Innovation Workshop Lean Manufacturing Kaizen 15

Harvard Business Review

JUNE 21, 2016

He’s no longer thinking about serving and delighting his audience (customers). Soon what once was a satisfying process becomes a deeply troubling and threatening one (overload): plates start to wobble, and the spinner has to scramble ever faster to keep them all in motion. His mission has changed. Things fall through the cracks.

Company 9

Company IPO Price Loyalty 9