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Expedia Layoffs To Affect 9% Of Workforce In a Bid To Refocus Resources

HR Digest

The Expedia Group is made up of three “pillars,” the Expedia consumer brands, the Expedia Product and Technology unit for all the strategy and planning, and Expedia for Business which focuses on B2B services the company has to offer.

Resources 105
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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

At the same time, I’ve also noticed a distorted mashup of what people think this culture is – from road bikes adorning a wall to illustrate a “commitment to work-balance” to beer taps in the boardroom to ensure a happy (or intoxicated?) Rather, it requires an orchestrated effort and a deep commitment to improve. A common language.

Airlines 113
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Why Professional Development Is Important

Strategy Driven

Committing to becoming 1% better every day can change everything and this is valid both for leaders and their teams. More Engagement, Inspiration, and Loyalty. They will also be great and committed team members that will lead the team to the next level. So, why is professional development important? You Gain More Knowledge.

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Making Sense of Owned Media

Harvard Business Review

Loyalty and reward programs provide this type of context for B2C companies, while strategic account and relationship management programs do the same for B2B companies. The building blocks are Sephora’s Loyalty program, mobile app, BeautyTalk community, and ColorIQ service. Owned media can be used in B2B as well.

Media 8
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Why Multinationals Are Doubling Down on Russia

Harvard Business Review

Russia’s industrialization also means that the market offers substantial opportunities in diverse B2B sectors such as mining, oil and gas, metallurgy, chemicals, light industry, and consumer durables. This worked, because both crises were short-lived (lasting approximately 1-1.5 years) and were followed by rapid recoveries.