Harvard Business Review

JUNE 13, 2018

What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities. billion customer journey transformation program.

Process 12

Process Six Sigma Company Technology 12

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Turn-and-burn, yank-and-bank; show me how to start the engine and get out of my way.

Six Sigma 57

Six Sigma Learning-by-Doing Training Tools 57

Harvard Business Review

JUNE 6, 2013

This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. ING''s customer intelligence group does market research and "database" marketing — they develop sales campaigns for targeted customers. That meant that they were focused on delivering internal processes.

Marketing 8

Marketing Six Sigma Agility Banking 8

Harvard Business Review

OCTOBER 27, 2014

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13