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The Case for Investing More in People

Harvard Business Review

We know that great ideas that drive breakthroughs in productivity come from human beings with the time, talent and energy to innovate. Giving managers more time to do deep thinking can unlock innovations that can have a significant impact on productivity. This includes more autonomy and agility as well as inspirational leadership.

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Why You Should Automate Parts of Your Job to Save It

Harvard Business Review

Though charmingly valuable, Kaizen and suggestion boxes are 20th-century productivity anachronisms. The bank loan officer or nurse or UPS/FedEx delivery person who isn't using technology to trim their cognitive burden or get the same process result 25 seconds faster is less likely to get a raise or a glowing job review.

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The Key to Change Is Middle Management

Harvard Business Review

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. Planning how to accomplish the change.