Harvard Business Review

JUNE 6, 2013

Here''s a familiar story: Marketing conducts research (" Big Data "! This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. The financial crisis changed the market conditions for banks and also people''s attitudes towards banks.

Marketing 8

Marketing Six Sigma Agility Banking 8

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Keep your company fighter-pilot agile in any turbulent or changing market.

Six Sigma 57

Six Sigma Learning-by-Doing Training Tools 57

Harvard Business Review

SEPTEMBER 25, 2011

For example Bank of America CEO Brian Moynihan recently announced plans to cut about 30,000 jobs across the company, nearly 10 percent of the work force, due to a downturn in trading and lending revenue and the continuing effects of the mortgage mess. They analyzed costs, set targets, and met with business and functional units.

Cost 9

Cost Six Sigma Short-term Banking 9