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Personal Needs vs. Customer Relationships

Strategy Driven

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. The systemic nature of marketing strategy depersonalizes their audience by using language that groups customers into segments and tarĀ¬gets. Books typically valued from $14.95 – $29.95

Aaker 64
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Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

Mark Ingwer PhD is a consumer psychologist and the managing partner of Insight Consulting Group , a global marketing and strategy consultancy specializing in market research and consumer insights. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

ROE 50
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The Continuum and the Marketplace

Strategy Driven

Mark Ingwer is a business psychologist and the founding partner of Insight Consulting Group, a global marketing and strategy consultancy specializing in consumer and business insights. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. The Emerging Strategy of Innovative Service.

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The Best Salespeople Do What the Best Brands Do

Harvard Business Review

They contribute tremendous value to their organizations through their market insights and direct communication channel with customers. So they help their companies with product development, marketing strategy, and customer service by serving as the Voice of the Customer internally. Great brands avoid selling products.

Brand 8