BPM Development Management Technology 
Strategy Driven
JUNE 26, 2014
Many thanks to my colleague Jerry Talley for initially developing this concept of a Macro Map. I suggest starting with a small group of executives/managers who know the work of the department or division. (If With the managers: Begin with listing the customers – the people who receive or use the output. A Macro Map can help.
Chartered Management Institute
MARCH 22, 2012
I wrote recently about the importance of placing people at the heart of your process improvement efforts and avoiding the trap of focusing on technology. The key to achieving this is having organisational development as a core part of what your HR department does, with process improvement then a key part of that continuous improvement.
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Harvard Business Review
MARCH 23, 2011
The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2
Harvard Business Review
FEBRUARY 8, 2018
Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). yagi studio/Getty Images.
Harvard Business Review
MARCH 7, 2011
When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.
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