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3 Tips for More Effective Email

Skip Prichard

This becomes a huge productivity problem on long chains saved to your CRM system when you need to relocate a specific detail. The first was a business development manager at our training organization about fifteen years ago. Our GM hired him over my objection. “Nothing to add.”. Yes—two great examples come to mind.

Tips 93
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Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

Then there are the business developers forever in pursuit of new products and new markets. They apply resourcefulness to the rational and originality to objectivity. A local car wash operator learned about CRM (customer relationship management) in a magazine and decided to create his own version.

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Get More from Your Event Spending

Harvard Business Review

Three of five marketers use no tools to measure event ROI, and most companies plan and execute events without specific business objectives. Lead generation is now more efficient and scalable with apps that provide an all-in-one lead scanner and note-taking platform which can be seamlessly uploaded to a CRM system for follow-up.

CRM 8
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Sales Still Matters More than Social Media

Harvard Business Review

In other words, the current de facto digital business case in most companies goes something like this: “We’re not sure what the objectives are or how to calculate the ROI or who has responsibility here for clarifying those things and driving accountable execution. But invest in this digital project and ignore the opportunity costs—i.e.,

Media 11
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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

Inability to adapt : As the product line at a technology company broadened to meet the needs of customers seeking comprehensive business solutions, sales leaders planned to expand the company's sales force by adding specialists who could bring technical product expertise to customers. All are sources of customer value.

Company 14