article thumbnail

10 Lessons That All New Business Owners Must Heed In The Modern Era

Strategy Driven

The thought of being in control of the entire business model may seem like perfection. From here, you can ensure that SEO , ad placements, and other marketing tools are built to reach the right people. Supporting yourself with FAQs, chatbots, and fair returns policies will also help. You Can’t Go It Alone.

Brand 119
article thumbnail

Sell Your Product Before It Exists

Harvard Business Review

While most startups who set up pages on Kickstarter, Indiegogo or a host of other crowdfunding sites are looking to hit a specific goal and then get started making their project a reality, a new crop of businesses are using the platform for as a wholly different business model: selling their product before it exists.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Sophisticated models around churn prediction start looking very tempting. What to do.

Metrics 13