article thumbnail

10 Lessons That All New Business Owners Must Heed In The Modern Era

Strategy Driven

The thought of being in control of the entire business model may seem like perfection. Supporting yourself with FAQs, chatbots, and fair returns policies will also help. Modern tech features can range from cloud-based software and file management to factory equipment. You Can’t Go It Alone.

Brand 123
article thumbnail

Sell Your Product Before It Exists

Harvard Business Review

While most startups who set up pages on Kickstarter, Indiegogo or a host of other crowdfunding sites are looking to hit a specific goal and then get started making their project a reality, a new crop of businesses are using the platform for as a wholly different business model: selling their product before it exists.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings. Absolutely no DIY software fixes.

Metrics 13