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Outsourcing: A Strategic Move for Small Businesses

Strategy Driven

Outsourcing customer support to a call center or customer service agency can provide 24/7 coverage, multilingual support, and cost-effective solutions for handling customer inquiries and issues. Human Resources Recruiting, onboarding, payroll processing, and employee benefits management are vital HR functions that can be outsourced.

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4 Ways to Prepare Your Workplace for Gen Z Employees

Chart Your Course

Like any business or company, determining whether the setup of an open office space is a success is up for debate. Like millennials, Gen Z is invested in personal and career development. Even something as standard as a company call center should be configured for the Gen Z working style. Privacy Options.

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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

For funding in education, healthcare, construction, urban development, criminal justice, and the arts, look inside the beltway. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. With the highest per capita spending across all industries, Washington, D.C.

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Even “bad” cultures get some things right

Surviving Leadership

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.

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What Tomorrow's Leaders Are Learning in Africa Right Now

Harvard Business Review

These include forging new business strategies, marketing new products, and developing African growth strategies. In this way, the interns will build practical knowledge while making a significant contribution to the firms' success.

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Recruiting Strategies for a Tight Talent Market

Harvard Business Review

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. For developers, that may be Stack Overflow, a question-and-answer site specifically for programmers. ” message and think, Hey, maybe it’s time for a change. So venture out.

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Work in the Future Will Fall into These 4 Categories

Harvard Business Review

Important clues are emerging from a unique consortium of human resource executives and other leaders. Traditional work relationships are supported by faster, better, and cheaper technology and systems such as personal devices and cloud-based human resource information.