Next Level Blog

MAY 11, 2021

A few years ago, I participated in an early use of remote presence technology when I delivered a leadership workshop at GE Digital. They’re all essential roles and the people in them all need regular connection with each other to stay productive, engaged and healthy.

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How To Participative Content Creativity 130

Skip Prichard

JANUARY 14, 2020

Training can take many shapes, from the initial inspiration and guidance that new employees receive at the time of orientation, to the Customer Service Minute, to more elaborate training sessions, workshops, and all-hands keynotes with a customer service theme. Leadership Tip: great service cultures give employees leeway and power.

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Airlines Mission Statement Customer Loyalty Mayo 109

Harvard Business Review

NOVEMBER 7, 2014

I started in the call center,” a CEO from a financial services business unit told us. “I We often heard in our interviews, as Warren Bennis and Bob Thomas did in their crucibles of leadership research, about early experiences that leaders felt had shaped them. Another CEO declared that “Leadership is a contact sport.”

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Workshop Restructuring CEO Morale 14

Harvard Business Review

NOVEMBER 7, 2014

I started in the call center,” a CEO from a financial services business unit told us. “I We often heard in our interviews, as Warren Bennis and Bob Thomas did in their crucibles of leadership research, about early experiences that leaders felt had shaped them. Another CEO declared that “Leadership is a contact sport.”

Workshop 14

Workshop Restructuring CEO Morale 14

Michael Lee Stallard

MAY 24, 2011

Beryl brings goodness into the world by helping hospitals with call center support for doctor referrals and follow-up calls to check on patients who recently underwent treatment. Michael writes for leadership periodicals worldwide and for his award-winning blog on leadership at www.michaelleestallard.com.

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Content Call Center Workshop Learning-by-Doing 312