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Leading the Charge for Inclusive and Sustainable Hospitality

HR Digest

What was the most challenging yet rewarding decision you had to take in your career? I have held many Human Resources roles across industries at global companies. I find the decisions that are most challenging, and rewarding are when we know what we want to achieve but we don’t know how to achieve it.

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Meet My Next Group of Coaches!

Marshall Goldsmith

Herminia Ibarra – Thinkers 50 #8 Management Thinker 2015-17, #1 Leadership Thinker 2013-15, Professor at London Business School, former professor Harvard, best-selling author of Working Identity: Unconventional Strategies for Reinventing Your Career. Human Resources & Leadership Development Professionals—Cohort 1.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited. Sean McGrath – Human Resources Vice-President World Bank Group.

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Case Study: Challenge the Boss or Stand Down?

Harvard Business Review

And hardly six weeks later, he was being lectured — again — about how to win a sale. With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. Hotels are high-touch services: Customers want a human, not a kiosk.

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How to Make Employment Fair in an Age of Contracting and Temp Work

Harvard Business Review

Every day, many of us eat at restaurants, stay at hotels, receive packages, and use our digital devices with the assumption that the company we pay for these services — Hilton, Amazon, Apple, etc. Firms typically started outsourcing activities like payroll, publications, accounting, and human resources.