Keeping Your People Engaged in Tough Times
Marshall Goldsmith
NOVEMBER 24, 2010
Heskett and W. entitled The Ownership Quotient, Putting The Service Profit Chain to Work for Unbeatable Competitive Advantage. In our book, we studied the practices of organizations like Wegmans Food Markets, ING Direct, and Harrah's Entertainment. Earl Sasser, Jr. I asked him for his perspective on this question.
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