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Karin Hurt and David Dye on “Winning Well”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

As a keynote speaker, leadership consultant, and MBA professor, Karin Hurt helps leaders improve business results by building deeper trust and connection. A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Deepa Prahalad – Focused on design and emerging markets. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Research: What CEOs Really Want from Coaching

Harvard Business Review

The survey also reveals that nearly two-thirds of CEOs do not receive coaching or leadership advice from outside consultants. Fundamentally, it is a responsibility of both the executive and the board of directors, while a trusted Chief Human Resources Officer can also play an important role. What''s behind that?

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