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Crisis Management: The Ultimate Test of a Leader | In the CEO.

In the CEO Afterlife

Crisis Management: The Ultimate Test of a Leader. by John • September 12, 2011 • Human Resources , Leadership , Strategy • 4 Comments. Ever since the Tylenol tampering recall of 30 years ago, the performances of companies in crisis have come under public scrutiny. Human Resources.

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How to Care for Your Employees’ Mental Health

Lead from Within

Work with Human Resources to identify and issues and resources, and share the information personally in a meeting or seminar. Provide (or advocate for) mental health resources at your company. As much as possible, provide assistance by adjusting workloads, adding flexible hours, or connecting them with resources.

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What Not to Do When Business Sours

In the CEO Afterlife

A delay (not cancellation) in capital expenditures of such initiatives as office upgrades or computer systems are examples of a good place to start. When I was a CEO, I managed to squirrel away a “rainy day” fund for nasty business blips. At best, they are managers. Avoid Trashing Initiatives that Are Working.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Quality is not something that managers assign others to achieve. Rather than assume all is wrong or right with an organization and take a defensive posture, management must view quality as essential to their economic survival or growth. It is not enough for management to endorse quality programs; they must actively participate.

Quality 50
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How Leaders Can Keep Their Cool in a Crisis

Harvard Business Review

Involve your head of marketing and human resources early. How Self-Managed Teams Can Resolve Conflict. We accepted accountability, apologized, and began to make the deep, systemic changes internally, in our supply chain, and to embark on a journey of collaboration and advocacy with the industry as a whole.”

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The Big Picture of Business – Biggest Excuses They Use… and You Should Avoid: Rationales and Reasons Why Businesses Fail

Strategy Driven

That was caused by previous management. We got an automated phone system to take care of all that. Once the PR crisis passes, things will get back to normal. Our human resources department takes care of that. Learn to manage change, rather than become a victim of it. This hasn’t been our lucky year.