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Establishing Forums to Build a Quality Oriented Culture

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. Train your middle managers on quality to build a right leadership ecosystem. TQM is not just a philosophy. RSS feed for comments on this post. Don’t Kill It!

Quality 119
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Outside In: Customer Perceptions Define Service/Quality Levels

The Practical Leader

&# This draws from The Three Rings of Perceived Value model we developed at The Achieve Group (now part of AchieveGlobal) and featured in my second book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.

Quality 56
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

To correct for the measurement inversion other methods, like applied information economics, introduce the ‘value of information analysis’ step in the process so that metrics focus on high-value measures. The quality audit by objective outside communications counsel is merely the beginning of a process.

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Avoid the Improvement Hype Cycle

Harvard Business Review

New process improvement initiatives tend to start with some hype. Finally: "This may sound like process improvement programs that failed here before, but believe me, this is much better. Companies that practice process improvement have been victims of this hype cycle for decades. Under the guidance of external coaches, the $7.2

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I'd expected more headhunters to call

Chartered Management Institute

You need to drive the process - with the right approach and the right effort almost anyone (though I am personally concerned with senior executives) can land a role and do so quickly. Don't wait for headhunters to call - if you're a senior executive looking for a job and they haven't already then it is too late.