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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. World leading researcher on the impact of leadership in organizations. Antonio Nieto-Rodriguez – Author of the best-selling book: The Focused Organization, Winner of the 2017 Thinkers50 Award for ‘Ideas into Practice’.

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We Need Both Networks and Communities

Harvard Business Review

In the traditional village, you chatted with your neighbor at the local market, face-to-face: this was the heart of community. Drucker Forum 2015: Managing in the Digital Age. Drucker Forum 2015: Managing in the Digital Age. The theme: Claiming Our Humanity — Managing in the Digital Age.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

The book is divided into two parts – text and cases – to provide professors with maximum flexibility in organizing their courses. As the late business guru Peter Drucker said: The sole purpose of business is to serve customers. The thirty-five cases can be used in conjunction with the text, or independently.

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The Most Efficient Die Early

Harvard Business Review

Too much efficiency can be just as deadly as too little, if it leaves an organization unable to cope with change — either because it's too fragile to survive a crisis or too rigid to adapt to industry changes. Then when a shock inevitably comes, they are unable to absorb it. A healthier approach also means managing acceptable losses.

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Research: What CEOs Really Want from Coaching

Harvard Business Review

When the CEO avoids conflict, it can shut down the whole organization: decisions are not made and problems fester, creating a domino effect of unproductive behaviors down the ladder. So cultivating this skill can be a powerful tool to help the entire organization. What''s behind that? Coaching is a private and personal activity.

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