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Don't Anesthetize Your Colleagues with Bad Writing

Harvard Business Review

This guideline is hardly absolute — sometimes passive voice is the most natural way to say what you're saying. If you'd say something as a contraction, then write it that way. Avoid passive voice. Don't write "The closing documents were prepared by Sue"; instead, write "Sue prepared the closing documents." Small wonder, too.

VBM 9
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Don’t Turn Your Sales Team Loose Without a Strategy

Harvard Business Review

This is ineffective deal management, and it eventually leads to loss of positioning with customers, and, over time, the nurturing of “commodity competencies.” At that point, Alphatech’s management reassessed its strategy and sales approach. Management first evaluated who were, and who were not, good customers.

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Shape Strategy With Simple Rules, Not Complex Frameworks

Harvard Business Review

Managers in these organizations translate corporate objectives into a few straightforward guidelines that help employees make on-the-spot decisions and adapt to constantly shifting environments, while keeping the big picture in mind. reuse existing resources. The simple rules aligned key decisions with corporate objectives.