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Updates from the CMI Sri Lanka Board

Chartered Management Institute

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers. CMI members always see more.

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Why Your Employees Count as Much as Your Clients

Strategy Driven

In other words, if you would like your employees to care enough to reach above and beyond for your customers, leaders and managers must reach above and beyond when caring for their employees just like a good servant leader. Empowering Employees Empowers Leaders. Great leaders like to be redundant.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.