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Tyranny of Metrics

Deming Institute

The bulk of Muller’s research is devoted to case studies in colleges, elementary schools, health care systems, policing, the military, business, finance, philanthropy and foreign aid. Deming cared most about how measurement was appropriately used to better understand and improve the overall system.

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Can Lean Manufacturing Put an End to Sweatshops?

Harvard Business Review

Traditional mass manufacturing is based on principles of “Scientific Management” that date back to the 19th century. While the production system requires more worker skill and effort, employers have incentives to retain these valuable workers through improved working conditions.

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Five Good Reasons to Champion Auto-Analytics in Your Organization

Harvard Business Review

The recent boom in auto-analytics, or "self-tracking," or "self quantification" has been playing out mostly as a consumer trend — as something we do during our leisure time to become more deliberate about personal fitness, finances, or diet. Management science has its roots in experimentation and productivity improvement.