Before Automating Your Company?s Processes, Find Ways to Improve Them
Harvard Business Review
JUNE 13, 2018
One of the most recent automation technologies to emerge is robotic process automation , or RPA. To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. However, many companies don’t do that.
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