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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

One of the most recent automation technologies to emerge is robotic process automation , or RPA. To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. However, many companies don’t do that.

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How GE Stays Young

Harvard Business Review

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. You need to think like a portfolio manager, allocating resources both to innovate in your core and for the future.

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To Lead Change, Explain the Context

Harvard Business Review

For example, one CEO of a large technology firm oscillated between major expansions (e.g. Leaders have to place strategic changes, initiatives, and goals into a broader organizational context, or they risk losing good talent, burning out managers, and wasting money on programs that don’t pay off.

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Three Examples of New Process Strategy

Harvard Business Review

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Let's explore what Process Strategy 2.0

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The Key to Change Is Middle Management

Harvard Business Review

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma.

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Hospitals Can Work Better

Harvard Business Review

Outcome-based goals and incentives: Government reimbursement rules have changed so that hospitals cannot charge for readmissions caused by their own errors. If you've ever spent time in a hospital — either as a patient, staff member, or visitor — then you know that institutional health care is extremely complicated by nature.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

More importantly, he offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent. What do leaders often get wrong when they think of innovation ? Many of them have little understanding of what innovation actually means.

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