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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Overcompensate.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130
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Could Your Next CEO Come from Any Department?

Modern Servant Leader

Do you value operations, maintenance, customer service , engineering, information technology , sales , finance, marketing , accounting – all departments, equally? Therefore, your organization is best served by looking across the entire company for future leaders.

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How to Create a Priorities Map

Modern Servant Leader

For example, Accounting, Finance and Information Technology teams. By taking the time to map out these priorities you create a constructive perspective of the realities in your operating relationship. In business, this will typically include employees, customers and investors. Establish Weighted Connectors for Priorities.

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