Harvard Business Review

JUNE 1, 2017

The tool might suggest that the executive start an email with “Hi Michael” rather than the brusquer “Michael:” or that they soften their “Tell them to do it by 5 PM” to “Could your team get this back to me by 5 PM? Tracking which selves deliver the best performance and outcomes could become a new KPI.

KPI 8

KPI Directory Human Capital Self-aware 8

Harvard Business Review

AUGUST 24, 2015

” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. As the New York Times article observed, “Amazon uses a self-reinforcing set of management, data and psychological tools to spur its tens of thousands of white-collar employees to do more and more.

Metrics 8

Metrics Management KPI Follow-up 8

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. First: Market share is a dangerous key performance indicator (KPI). In general, companies don’t devote enough time to thinking about value capture.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

DECEMBER 6, 2013

A Center of Excellence model, where an internal unit leads and convenes efforts, can be effective for crafting a digital strategy, driving innovation, and developing guidelines. You can also identify a knowledge sharing goal as a Key Performance Indicator (KPI) of project success, alongside on time and on budget.

Guidelines 8

Guidelines Team KPI Business Objectives 8

Harvard Business Review

MAY 30, 2018

For innovation-hungry legacy firms, partnering with a startup can be appealing. With apologies to Tolstoy, all happy start-up partnerships are alike; every unhappy innovation partnership is unhappy in its own way. They don’t seek to assess how well an innovation works; they try to measure how well that innovation works for us.

KPI 9

KPI Innovation Ries Banking 9