Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. What’s the best trade-off between “generating excitement” and risk-adjusted rates of return?

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

OCTOBER 21, 2016

One study estimated that companies experience an average internal rate of return of 27% to 80% on their low carbon investments. Building Customer Loyalty. One study found that morale was 55% better in companies with strong sustainability programs, compared to those with poor ones, and employee loyalty was 38% better.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

SEPTEMBER 10, 2014

The tight focus on generating returns drove many gains. As more firms became multinationals, fewer showed loyalty to particular communities or any hesitation to migrate their operations to wherever costs were lowest. It hurried along the formation of global supply chains with ever greater efficiency and economies of scale.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13