Harvard Business Review

MARCH 5, 2013

But we got returns on our investment as well: Our employees were proud of the company and eager to participate; the disaster areas provided some of the best training on how to solve complex dilemmas; and of course the reputation of the company improved tremendously. Scaling Social Impact Insights from HBR and The Bridgespan Group.

Social Capital 12

Social Capital Report Finance Transportation 12

Harvard Business Review

NOVEMBER 18, 2013

This architecture reflects three key ingredients of today’s social marketplaces: Empowerment. We see this in marketing with product development and advertising, mostly. How about letting customers participate—at least to some controlled extent—in price setting to raise their level of engagement? The technology is there.

Price 10

Price Content Reputation Advertising 10

Harvard Business Review

SEPTEMBER 10, 2012

That's because customers are your most credible and persuasive marketing and sales resources — much more knowledgeable about buyers' needs, and much less expensive than the resources you're probably currently using to grow your business. They're helping customers build social capital. And she's respected.

Goal 8

Goal Webinar Social Capital Bottom-up 8

Harvard Business Review

OCTOBER 26, 2017

Political economist Francis Fukuyama predicted a future when social capital would be as important as physical capital, and that only those societies with a high degree of social trust would be able to create large-scale organizations capable of competing in the new economy. Is blockchain appropriate?

Supply Chain 8

Supply Chain Content Power Transportation 8