Harvard Business Review

JUNE 5, 2018

This “insourcing” of household chores hurt many of the small , service-oriented businesses that had previously handled these tasks. Despite being a leader in the mobile phone market with a market share of over 40%, Nokia experienced a dramatic decline that led to a sale of its mobile phone business to Microsoft in 2013.

Stress 10

Stress Insourcing Uncertainty Retail 10

Harvard Business Review

OCTOBER 18, 2013

With these rules in place, 8 cross-functional teams—each composed of middle managers, a consultant guide, and a sponsor from the leadership team—were formed. Finally, the leadership team, in partnership with Booz & Company, invited people from across the system to collaborate in cost reduction.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JANUARY 29, 2015

It made a massive investment (more than $1 billion) to build a software “ Center of Excellence ” in San Ramon, California to manage the data explosion created by the increasing intelligence of its industrial machines. Melody Ivory , a User Experience Product Manager, told me, “I was about employee number 30 in February 2012.

Software 8

Software Six Sigma Insourcing P&L 8