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Why Your Customers Hate You and How to Fix It

Skip Prichard

Bringing a new prescription drug to market, for example, now costs nearly $2.6 Even a simpler product like the SpinBrush, which entered the market priced at $5 each, required an upfront investment of $1.5 As a result, Fitbit held 68 percent market share through 2013 versus 19 percent for Jawbone and just 10 percent for Nike.

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The Ideas that Shaped Management in 2013

Harvard Business Review

The result, I think, is a set of ideas that together are important, useful, and original, and that feel like quite an accurate account of the management concerns many of us shared in 2013. Its practitioners are the modernization of the much-maligned yet depended-upon middle manager. Here’s the list.

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Serve Memorably

Strategy Driven

The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Customer Relationship Management Marketing & Sales customer relationship management customer service Jeffrey Gitomer marketing and sales strategydriven'

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How Samsung Gets Innovations to Market

Harvard Business Review

Let’s say you’re working in a new market, far away from headquarters, and you need to get approval for an initiative that is somewhat outside the company’s current strategy. As we spoke to them, Mansfield and his team shared five insights on how to work with senior management to get strategy-stretching innovations to market: 1.

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Digital Transformation Doesn’t Have to Leave Employees Behind

Harvard Business Review

In 2013 Carl Benedikt Frey and Michael A. Roland Berger applied its methodology to the French labor market and estimated that 42% of French jobs could be at risk. These include administrative or middle management functions, which have historically provided jobs for the middle class.