The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Their reputation or “leadership brand” has become as critical to their success as the company brand they are selling in their market.

Energy 52

Energy Crisis Absenteeism Leadership 52

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

AUGUST 1, 2016

So we partnered with Virgin Atlantic Airways on a field experiment to understand how the behavior of employees—in this case, airline captains—influences fuel efficiency, and how low-cost company interventions can influence their behavior.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

SEPTEMBER 1, 2017

Celebrities and businesses have contributed millions to relief efforts, airlines have offered miles in exchange for disaster relief donations, and everyday citizens continue to give their time and money to help those whose lives were shaken by the hurricane. Every time the U.S.

Absenteeism 12

Absenteeism Airlines Transportation Cost 12