Harvard Business Review

NOVEMBER 27, 2015

Ironically, the most empathic FTSE companies are a bank and a tobacco firm. banks are proving quicker to wake up to the benefits of empathy, scoring 50% higher than UK ones. Technology. Technology. Technology. Technology. Technology. Technology. Royal Bank of Scotland/NatWest.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

MARCH 24, 2011

They paid their executives accordingly, as did the banks, brokerage houses, hedge funds, and private-equity outfits whose share of U.S You might think that, for a retired McKinsey managing director, board memberships at Goldman Sachs, Procter & Gamble, and AMR, the parent of American Airlines, might be enough insiderness.

McKinsey 13

McKinsey Consultative Waterman Intellectual Capital 13

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. The energy, finance, and technology sectors tend to tweet using a male-biased tone of voice. American Airlines again provides a good example. The algorithm is able to infer gender based on language.

Company 8

Company Airlines Brand Analysis 8