Benchmarking Management Operations Outsourcing 
Harvard Business Review
MARCH 13, 2013
Captive offshore operations centers — company-owned delivery units located in low-cost countries such as India and the Philippines — have come a long way. Since 2008, we've benchmarked the performance of nearly 250 operations centers working on both core operations (e.g., But that's not by accident.
Strategy Driven
MARCH 18, 2011
These choices historically conferred advantage – first-mover, scale – but asset-based scale advantages have diminished in recent years, thanks to technology, cheap information, and outsourcing. Companies today operate in a business environment that encourages incoherence. We call this measure the ‘coherence premium.’
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Harvard Business Review
MARCH 13, 2013
Of course, government has long looked to business for new ways of managing. Benchmarking was a key feature of President Clinton's effort at Reinventing Government. Public variants of outsourcing were pushed as part of George W. Business strategies focused on process and efficiency won't help the country manage that.
Harvard Business Review
FEBRUARY 2, 2016
You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. The functional model of organization dates back to the 1850s.
Harvard Business Review
SEPTEMBER 30, 2016
While pay transparency may accelerate attention being paid to remedying pay discrimination, managers should consider moves toward transparency with their eyes wide open. As a result, some of these Harvard employees earned in excess of $30 million in yearly pay, due to performance that was truly exceptional against industry benchmarks.
Harvard Business Review
FEBRUARY 23, 2017
A CEO wishing to improve the ratio may outsource low-paid jobs, hire more part-time than full-time workers, or invest in automation rather than labor. Even within an industry, average pay depends on which countries a firm operates in and its mix of capital and labor. Large-scale studies in both the U.S.
Strategy Driven
SEPTEMBER 2, 2011
Getting the funds that you need from tight fisted management is an ongoing process. Validate your worth to the overall company operation. Under the rules of supply chain dynamics, one must study your supplier relationships, formalize a plan of outsourcing and develop collaborations. Acquire an upper-management mindset.
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