article thumbnail

5 Strategies for Building High Trust, High Performing Teams

Leading with Trust

It doesn’t matter if it’s a sports team, a military team, a work team, or any other kind of team, the best teams have developed a high-level of trust among team members to the point that each individual knows they can count on each other to do their part. It takes time and shared experiences for people to bond with one another.

Team 127
article thumbnail

Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

In the book, From Good to Great, Jim Collins said, “People are not your most important asset, the RIGHT people are.” A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Leaders Need To Show Humility

Tanveer Naseer

In “ Good to Great ”, Jim Collins lamented the trend of boards that become “enamored with charismatic CEOs,” a tendency that, he concluded, was “most damaging” for “the long-term health of companies.” Excerpted from “ The 10 Laws of Trust: Building the Bonds That Make a Business Great ” © 2016 by Joel Peterson, with David A.

Kaplan 100
article thumbnail

Love and Leadership | N2Growth Blog

N2Growth Blog

Leaders need to understand that compassion humanizes them, allows them to build stronger trust bonds, and engenders confidence and loyalty from peers and subordinates alike. Should the traits mentioned above be more formally cultivated in leadership development programs? link] Dan Collins Mike, This is a very, very important post.

Blog 404
article thumbnail

The Big Picture of Business – Tribute to Dick Clark

Strategy Driven

These are some of the principles that I developed myself but do credit being inspired by Dick Clark. Each entertainment niche may not be your ‘cup of tea,’ but relating to others will create common bonds and exhibits leadership. Bonded collaboration toward each other’s success. ” Judy Collins (1968).

Mentor 87
article thumbnail

11 Books Every Young Leader Must Read

Harvard Business Review

Reading has a host of benefits for those who wish to occupy positions of leadership and develop into more relaxed, empathetic, and well-rounded people. Jim Collins, Good to Great: Why Some Companies Make the Leap.and Others Don't. Recently, I wrote that leaders should be readers. That's a tough question.

Books 22
article thumbnail

11 Books Every Young Leader Must Read

Harvard Business Review

Reading has a host of benefits for those who wish to occupy positions of leadership and develop into more relaxed, empathetic, and well-rounded people. Jim Collins, Good to Great: Why Some Companies Make the Leap.and Others Don't. Recently, I wrote that leaders should be readers. That's a tough question.

Books 18