Harvard Business Review

JUNE 2, 2014

You have front-line employees who create what you sell or who deal directly with customers: software developers, sales reps, call-center staffers, and so on. How can they serve the customer when they’re burdened with so much bureaucracy? Take into account, however, that different jobs require different spans of control.

Cost 13

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Harvard Business Review

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. Self-managed teams with limited hierarchy and bureaucracy are explicit features of such organizational models.

Agility 8

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Harvard Business Review

FEBRUARY 26, 2016

For example, GE has created a digital platform in the energy sector that its own and third-party software developers can write applications to. He built a team to develop Predix, a cloud-based platform that underlies all of GE’s industrial businesses. Make the tough calls on people. Make the organization team-based and fluid.

Short-term 8

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Harvard Business Review

SEPTEMBER 5, 2016

Yet there’s compelling evidence that bureaucracy creates a significant drag on productivity and organizational resilience and innovation. By our reckoning, the cost of excess bureaucracy in the U.S. Operating decisions are almost entirely decentralized. Here’s the arithmetic. trillion, of which the non-U.S.

Cost 8

Cost Bureaucracy GDP Management 8