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Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

I listened to an IT manager explaining on a speakerphone to a colleague he served in the marketing function why it was going to take two days to get a requested report. Numerator thinkers operate with an abundance mentality; denominator thinkers use a scarcity mentality. Or a monthly newsletter that was the talk of the break room?

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6 Silent Productivity and Profitability Pitfalls, part 4 of 7

Strategy Driven

To most people, bureaucracy is a bad word, synonymous with ‘red tape’ and wasted time. Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything.

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Strategies for Success in a Dematerialized World

Strategy Driven

But for old-school bureaucracies, it’s a scary new world that requires managers to rethink the basic principles that govern established businesses. Who is in charge of rethinking your company’s entire business model and operations? Management and Leadership – Managing Your Virtual Team. All rights reserved.

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The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 2 of 4

Strategy Driven

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Current management of both companies were ill-advised on handling the crises. Don’t have sufficient management skills or resources to do something well. Those We Bring Upon Ourselves.

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The Big Picture of Business: Putting Budgeting Into Perspective, The Bigger Picture of Strategic Planning

Strategy Driven

Are budgeting measures used to manage performance? Is the performance management system focused upon outcomes? How well can management interpret and apply findings to the decision process? How do you handle crisis management and preparedness? Supply chain management should be implemented. Running a bureaucracy.

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The Big Picture of Business – The Realities of Branding… Slogans that Mislead

Strategy Driven

My analysis: Productivity software does no good unless one commits to change, alters behavioral traits and commits to time management. Many managers have poor people skills, as well as poor verbal-written communications skills. My analysis: Managing data and managing doctors (which is tough to do) are not the same thing.

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