Harvard Business Review

NOVEMBER 24, 2016

And yet research from TDWI states that at organizations where 50% of employees have access to business intelligence tools, only 20% of that group actually use them. Not surprisingly, the executives who run these chains are pretty focused on data. Call center coaching. Big companies often have big call centers.

Call Center 8

Call Center Supply Chain Committee Analysis 8

Harvard Business Review

MAY 2, 2012

Business executives are unaware of the extent to which their staffs routinely reinvent the wheel to get the information they need. Everyone from product managers, to call center reps, to the front-line worker in the branch or store uses information to make decisions. It's a hidden cost, and a growing one.

Business Intelligence 13

Business Intelligence Budgeting Report Library 13

Strategy Driven

DECEMBER 15, 2010

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

Resources 50

Resources Process Constraint Objective 50

Harvard Business Review

AUGUST 19, 2013

Not only have managers started sharing merchandizing insights, but they also share maintenance tips, and the corporate offices now regularly tap store manager knowledge to help interpret business intelligence results. Reinventing Corporate IT An HBR Insight Center. A Board Director''s Perspective on What IT Has to Get Right.

CTO 8

CTO Franchising CIO Short-term 8