Lead Change Blog

APRIL 8, 2014

She has a diverse background of executive leadership experience in sales, customer service, call centers, human resources, merger integration, training and leadership development-- the last 20 years of which have been with Verizon. Leadership Development authenticity career development humor mentor'

Wireless 295

Wireless Wiseman Call Center Outsourcing 295

Chart Your Course

SEPTEMBER 16, 2018

Like millennials, Gen Z is invested in personal and career development. Even something as standard as a company call center should be configured for the Gen Z working style. Even something as standard as a company call center should be configured for the Gen Z working style. Assure Job Security.

Call Center 100

Call Center Career Environment Course 100

Surviving Leadership

NOVEMBER 2, 2017

Early in my HR career, I worked for a large Fortune 200 organization that sold pay TV. We were geographically dispersed – call centers, field technicians, and a big ol’ headquarters filling two rather large office buildings. The culture at this place was…I’ll say challenging.

Human Resources 75

Human Resources Call Center CEO Career 75

Women on Business

JANUARY 11, 2011

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Detroit , MI With the auto industry and heavy manufacturing in decline, Detroit is using its stimulus dollars to combat soaring unemployment.

Press Release 157

Press Release Discount Education Transportation 157

Surviving Leadership

OCTOBER 29, 2018

This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own. I cut my teeth on corporate America there and have carried those lesson with me throughout my career.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

OCTOBER 30, 2014

Today, we talk about giving employees a consumer-like experience: not “jobs,” but meaningful careers; not “roles”, but a sense of purpose. We created them to extend ourselves, and that is what is unique about human beings.” Human resources Productivity' and hit the company meditation room or bar at 1 p.m.).

Talent Management 11

Talent Management Human Resources Taylorism Taylor 11

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. Boundary-less work partnerships and networks augment capabilities and redefine careers, learning and workplace fairness and attractiveness. How can leaders navigate this new digital work ecosystem? Exponential technology change.

Human Resources 8

Human Resources Technology Globalization Trends 8