Women on Business

JANUARY 11, 2011

A Roadmap For Recovery Stimulus dollars are headed toward businesses that support these Recovery Act goals: Healthcare : Modernize the healthcare system with electronic medical records systems. If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

OCTOBER 10, 2017

The same happens when an engineer is tightly managed on their code velocity — in making sure to reach their goal, the engineer becomes far less likely to be creative or raise problems. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. Related Video.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. This clean-sheet customer experience prioritization over more traditional call center KPIs had a huge effect.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. Some women wanted to advance to senior leadership roles so they could influence business strategy, lead change, and advance the goals and values of the company.

Management 12

Management Tacit Knowledge Diversity Leadership Pipeline 12

Harvard Business Review

MARCH 23, 2012

How many organizations would rely mainly on intuition when taking a new product to market? The goal is simple: put the right people with the right skills in the right work. Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. Take Sprint.

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

MAY 2, 2012

Everyone from product managers, to call center reps, to the front-line worker in the branch or store uses information to make decisions. Collaborative BI tools apply social networking features to allow people to share goals and evolve their thinking in real-time. It's a hidden cost, and a growing one.

Business Intelligence 13

Business Intelligence Budgeting Report Library 13