Women on Business

JANUARY 11, 2011

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. Beyond traditional hierarchies and contracts, networks and social and external collaborations will make leadership more horizontal, shared, and collective. Exponential technology change. Today, turbo-charged.

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

APRIL 20, 2017

Leaders need a clear-eyed way to think about how these technologies will specifically affect their organizations. Start with the work, not the “job” or the technology. For example, RPA will seldom replace the entire “job” of a call center representative. Re-envision the organization.

Supply Chain 10

Supply Chain Outsourcing Call Center Organization 10

Harvard Business Review

MAY 28, 2014

It’s an old-school idea common to technology companies as far back as the 1980’s, akin to “we know more about the engineers that work for our competitors than they do.”. Hiring Human resources Leadership' Our Insiders are people who might like to work for Zappos someday … today, tomorrow or at some point in the future.”

Supply Chain 8

Supply Chain Policies Sample Human Resources 8

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. Deborah DiSanzo, the CEO of Philips Healthcare, was once a CMO.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. Organizational barriers are often the culprit. You and Your Team Series.

Survey 8

Survey Retail System Automotive 8