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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. And like the pyramids, that structure is a good resting place for the dead!

System 52
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5 Concepts That Will Help Your Team Be More Data-Driven

Harvard Business Review

I’ve spent my career helping companies address their data and data quality opportunities. FAM can also point out which data attributes have the biggest error rates, suggesting where improvements can be made, using root cause analysis, described next. They should initiate a root cause analysis to figure out why.

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10 Things I Learned from a Training Program That I Still Use Today

Great Leadership By Dan

?????. Kodak European Management Development Program. Having spent most of my career in corporate training, I’ve attended more training programs than the average bear. However, there were a few that taught me things that I’ve used throughout my career and still use today. 2000, Lausanne, Switzerland (can you find me?). ?????

Training 233
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To Handle Increased Stress, Build Your Resilience

Harvard Business Review

According to the International Labour Organization, workers in developed and developing countries are facing increasing strain at work. Researchers at the University of Buffalo found that stressors, big and small, help us develop the skills to face other taxing or stressful circumstances in the future. bettmann/Getty Images.

Stress 15
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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” Second, Keller says that for years it was considered bad for your career if information filtered up to the highest ranks. So it had to use the washer fluid itself to cool down.”