N2Growth Blog

OCTOBER 26, 2023

A formidable board delineates clear expectations and periodically reviews the performance of the CEO and other apex leaders. By appraising and holding the executives to account, the board ascertains that the organization is on an unwavering course to meet its goals and objectives. What are the best practices for the board search process?

Succession 410

Succession Ethics Diversity Objective 410

Harvard Business Review

JULY 19, 2013

FAQs are great, but customers still need to talk to your people. Zappos CEO Tony Hsieh instills this approach into the company culture , with the desired aim of "wowing" customers. Customers don''t enjoy hearing recorded pitches when they''re holding for your service reps. Don''t conceal important information.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

SEPTEMBER 11, 2017

The patterns that you develop at this key stage will grow with you and will spell the difference between running or stumbling as you hit the growth stage. HubSpot’s CEO, Brian Halligan, defines a scale-up as “Pouring resources in fast and getting a big return on them without the wheels coming off the bus.” What to do.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14