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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

The source of much of this faulty information is client service personnel, who ultimately are not in an objective position to gather and share unbiased feedback, due to factors such as personal client relationships and potential conflicts of interest. Obtain candid, timely ‘voice of the client’ feedback. About the Author.

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How Risk Reduction Is (and Isn't) Rocket Science

Harvard Business Review

The secret isn't rocket science — it's a full-time commitment to the art and science of project management. One innovative portfolio-management technique the mission employed was a novel free-market resource-allocation concept drawn from the field of economics. Leveraging Executive Sponsors.

Project 16
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How Risk Reduction Is (and Isn't) Rocket Science

Harvard Business Review

The secret isn't rocket science — it's a full-time commitment to the art and science of project management. One innovative portfolio-management technique the mission employed was a novel free-market resource-allocation concept drawn from the field of economics. Leveraging Executive Sponsors.

Project 13
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Are Uber and Facebook Turning Users into Lobbyists?

Harvard Business Review

With this week’s in-feed promotion of Internet.org, Facebook crossed the line between promoting general civic engagement and sponsoring citizen communication by supporting a specific company program favorable to its commercial interests. We’re being introduced to a new lever of corporate influence on democracy.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

In their marketing, accounting and auditing firms claim to be full-service business advisors, in order to get business. There was a conflict of interest in alliance with Enron…not objective enough. Overt marketing hype led to an unwatchful marketplace…which always wakes up to the realities of business eventually.